Return & Refund Policy

Effective Date: [2025/04/30]

At [Mosen Metal Badges Co.], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Returns

We accept returns within [7] days of receiving your order. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If your return is approved, a credit will be applied to your original method of payment within [7] days.

3. Non-Refundable Items

Some items are non-refundable, including:

• Custom-made or personalized products
• Items marked as final sale

4. Shipping Costs

You are responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately at [senka@greatmosen.com], and we will assist with a return or exchange.