FAQ

🔎 Frequently Asked Questions

1. What types of metal products can I customize with your company?

We specialize in custom metal badges, lapel pins, challenge coins, medals, keychains, bottle openers, fridge magnets, and other promotional metal gifts.

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2. What materials are available for metal badge production?

We use high-quality materials such as zinc alloy, brass, copper, iron, stainless steel, and aluminum, depending on the desired finish, detail, and budget.

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3. What are the most common surface finishes you offer?

We offer:

• Electroplating (gold, nickel, antique brass, etc.)
• Enamel (soft enamel, hard enamel, imitation cloisonné)
• UV printing, silk-screen printing
• Epoxy coating, laser engraving, sandblasting

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4. Can I create both 2D and 3D designs?

Yes, we support both 2D stamped and 3D die-cast designs. Let us know your vision, and we’ll recommend the best process for your product.

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5. What is your minimum order quantity (MOQ)?

Our standard MOQ is 100 pcs per design, but we also support lower quantities for first-time customers or samples.

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6. How long does production take?

• Digital sample: 1–3 days
• Physical sample: 5–7 working days
• Bulk production: 12–20 working days, depending on order complexity
• We also offer rush orders for urgent deadlines.

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7. Can you help with the design if I don’t have artwork?

Yes! Our in-house design team offers free artwork support. You can send a sketch, idea, or logo, and we’ll turn it into a production-ready design.

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8. What attachment options are available?

We offer many options depending on the product:

• For pins: butterfly clutch, rubber clutch, magnet, safety pin
• For keychains: split ring, chain, lobster clasp, leather strap
• For medals: woven ribbon, printed ribbon, neck lanyards
• For magnets or coins: soft/hard magnets, display boxes

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9. What types of packaging do you offer?

Our packaging options include:

• Basic: individual OPP bags, polybags
• Retail-ready: back cards, blister packs
• Gift: velvet pouches, plastic boxes, leather or wooden boxes
  We can also create custom packaging with your logo.

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10. Do you offer international shipping?

Yes! We ship globally via DHL, FedEx, UPS, or sea freight for bulk orders. All packages come with tracking numbers.

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11. Can I reorder the same design later?

Absolutely. We keep molds and digital files for easy reorders. Just let us know your previous order number or email.

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12. Do you offer bulk or wholesale pricing?

Yes, we provide tiered discounts for large orders. Contact us for a custom quote based on your quantity and requirements.

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